Messages to the owner
Chemistbook writes to the owner a few times a day at most: the day's figures when the day is closed, a short note of anything sold after the close, and a warning on a day the backup needs a hand. A licence about to run out is not a message of its own: it is the first thing in the day's e-mail, every day of its last two months. Each message goes out as an e-mail and as a text message, and both are recorded, so you can always see whether one got through.
Who receives them
Every person with the Owner role, at the e-mail and the phone number on their account, plus the shop's own e-mail and phone under Comply → Compliance → Licence and shop. Whoever should get the figures needs an address or a number on their account; the Users page is where it is set.
Phone numbers are Ghanaian. 024 000 0000 and +233 24 000 0000 are the same number.
What comes
| Message | When | What is in it |
|---|---|---|
| The day's figures | When someone presses Close the day, or at the day's sending time (23:30 unless the owner changes it) if nobody did | What was unusual first (voids, refunds, discounts, with who and why; in the e-mail also best sellers that have run out, a licence missing, expired or in its last two months, a backup that needs a hand), then the sales, how they compare with last week, what was paid how, the margin, who sold what, the top sellers |
| Sold after the close | At the day's sending time, when anything was sold after an earlier close | How many sales, what they came to, when, and who sold them |
| The week | Monday, from 06:30 or the first hour the PC is on | The same for Monday to Sunday |
| The month | The first of the month, from 06:45 or the first hour the PC is on | The same for the month |
| A backup warning | Once a day, from 07:35 or the first hour the PC is on (never after 21:35), when the last backup failed or the last good one is more than 28 hours old | What to check and who to ask |
The text message is short, and drops the least needed parts (the other payments, then the comparison with last week) to fit in one message; the e-mail has the full figures. It never drops the exceptions or the seal, so a long shop name, or a seal grown long with the shop's records, can still take two messages, each whole. The shop's name in the text, and the time the day's figures go, are under Reports → Sales summaries → Text and e-mail, which shows the text as it would read on a busy day and how many messages it takes. The same figures are always on Comply → Reports → Sales summaries, whether or not the message arrived.
When the internet is down
Closing the day never waits for the internet. The figures are kept the moment the day is closed, and the e-mail and the text are written down with them, to go as soon as they can. With the internet down, or the message service refusing, Chemistbook tries again after a minute, then two, five, fifteen and thirty minutes, and then every hour, for as long as it takes. A message that goes more than a quarter of an hour after it was written says so at the start, with the time it was written: Late, written 9 Oct 2026, 18:02: …
While messages are waiting, the dashboard lists them under Needs attention, with how many, the oldest, and why the last try failed.
When a message does not arrive
Open Sales summaries and look at the row for that day. It shows the e-mail and the text separately: sent, waiting to send, not set up or no recipients.
- Waiting to send means Chemistbook has the message and is still trying; the reason from the last try is under it. With the internet down it goes by itself when the internet is back. When it is a refusal, the usual reason for a text is that the shop's message balance has run out, and for an e-mail that the mailbox password changed; either is a five-minute fix for whoever looks after the PC, after which the waiting message goes at its next try.
- Not set up means that channel was never switched on for this shop. That is a setting on the shop PC; ask whoever looks after it.
- No recipients means no owner has an e-mail address or a phone number for that channel, and the shop has none either.
- Sent, but nothing arrived: check the phone number or e-mail on the account, and the spam folder.
Summaries from before this version may also say failed: they were tried once and not again. The owner can send any summary again from its page under Reports → Sales summaries.
The cost
E-mail is free. A text costs about GH₵0.03 from the shop's message balance.
- A usual month, for one owner: one text a day, one a week and one for the month, about 35 texts, so roughly GH₵1.05.
- The worst case: every day's figures too long for one text and so sent as two, and something sold after every close, which is one more short text. That is three texts a day, roughly GH₵2.70 a month, and about GH₵0.30 more for the weeks and the month: about GH₵3 in all.
A morning warning is one text more on the days there is one. Each further owner with a phone on their account adds as much again. Sending a summary again from its page costs its texts again. A text that goes late can be one message longer for the Late, written … at its start. Whoever looks after the PC keeps the balance topped up: when it runs out, the texts wait under Waiting to send with the reason until it is.